DISown Shopping Policy
DISOWN SHOPPING POLICY
DISown would like to make the shopping experience as clear as possible! Please send us an e-mail at DISOWN@DISMAGAZINE.COM with any questions, comments, or concerns you have—we’ll help you square them away in no time.
General Questions about DISown
How can I pay?
We gladly accept Visa, MasterCard and American Express.
How long do I have to wait for my items?
We ship weekly on Friday mornings! You can expect to receive your merchandise 3 to 14 business days after shipment. Specially marked or custom products may have different timelines.
Where do you guys ship from?
DISown ships primarily from location in New York! However, every once in a while products come from other places around the globe.
How much will I be taxed?
We charge standard regional taxes on all products shipped within the United States. For international orders, a customs duty will be incurred (the amount of which is determined by your country of residence). DISown is not responsible for the payment of this duty. If you have any questions regarding this duty, please e-mail disown@dismagazine.com
When will my credit card be charged?
DISown authorizes and approves all charges at point of sale.
What happens if an item I’ve ordered is actually unavailable?
Unfortunately, we cannot always guarantee availability of products, and sometimes mistakes happen. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail and we do not bill you for items that are not available. Any charges will be immediately refunded.
DISown would like to make the shopping experience as clear as possible! Please send us an e-mail at DISOWN@DISMAGAZINE.COM with any questions, comments, or concerns you have—we’ll help you square them away in no time.
General Questions about DISown
How can I pay?
We gladly accept Visa, MasterCard and American Express.
How long do I have to wait for my items?
We ship weekly on Friday mornings! You can expect to receive your merchandise 3 to 14 business days after shipment. Specially marked or custom products may have different timelines.
Where do you guys ship from?
DISown ships primarily from location in New York! However, every once in a while products come from other places around the globe.
How much will I be taxed?
We charge standard regional taxes on all products shipped within the United States. For international orders, a customs duty will be incurred (the amount of which is determined by your country of residence). DISown is not responsible for the payment of this duty. If you have any questions regarding this duty, please e-mail disown@dismagazine.com
When will my credit card be charged?
DISown authorizes and approves all charges at point of sale.
What happens if an item I’ve ordered is actually unavailable?
Unfortunately, we cannot always guarantee availability of products, and sometimes mistakes happen. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail and we do not bill you for items that are not available. Any charges will be immediately refunded.
SHIPPING
All orders received before midnight on Thursday are shipped the following Friday. Shipping rates are determined by weight and destination at point of purchase.
All domestic orders are shipped via UPS. All international orders are shipped via FedEx.
DISown ships primarily from location in New York. However some products are produced in other locations around the globe. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers. While we try our best to synchronize the shipping of your order, we cannot guarantee that split orders will be delivered to you at the same time.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic orders, you can track your package at UPS.COM. For international orders, you can track your package at FEDEX.COM. Once your order has shipped, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877 | FedEx at 1-800-463-3339.
Service Delays
DISown is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877 | FedEx at 1-800-463-3339.
Where do you ship?
DISown ships to all 50 states in the continental US and most locations internationally. To verify that we ship to your international location, please email us at DISOWN@DISMAGAZINE.COM. *Please note: DISown is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence.
Do you ship to P.O. boxes or APO/FPO addresses?
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
Failed Deliveries & Returned Packages
In the case that UPS/FedEx is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, DISown is not responsible for payment of return shipping costs levied by the courier. Similarly, DISown is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
All orders received before midnight on Thursday are shipped the following Friday. Shipping rates are determined by weight and destination at point of purchase.
All domestic orders are shipped via UPS. All international orders are shipped via FedEx.
DISown ships primarily from location in New York. However some products are produced in other locations around the globe. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers. While we try our best to synchronize the shipping of your order, we cannot guarantee that split orders will be delivered to you at the same time.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic orders, you can track your package at UPS.COM. For international orders, you can track your package at FEDEX.COM. Once your order has shipped, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877 | FedEx at 1-800-463-3339.
Service Delays
DISown is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877 | FedEx at 1-800-463-3339.
Where do you ship?
DISown ships to all 50 states in the continental US and most locations internationally. To verify that we ship to your international location, please email us at DISOWN@DISMAGAZINE.COM. *Please note: DISown is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence.
Do you ship to P.O. boxes or APO/FPO addresses?
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
Failed Deliveries & Returned Packages
In the case that UPS/FedEx is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, DISown is not responsible for payment of return shipping costs levied by the courier. Similarly, DISown is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
DISOWN RETURN POLICY
All sales are final on Sale items, international orders, intimates, swimwear, soap, paintings and any items marked final sale. We do not offer price adjustments or price matching.
All sales are final on Sale items, international orders, intimates, swimwear, soap, paintings and any items marked final sale. We do not offer price adjustments or price matching.
For Domestic orders that do not fall into the above mentioned categories, merchandise in original saleable condition with all original tags attached may be refunded back to the original form of payment or exchanged within 30 days of receipt. Merchandise must be accompanied by both the original sales receipt and a return authorization number. To receive a return authorization number, e-mail DISOWN@DISMAGAZINE.COM and provide your name, order number, name of item(s) you wish to return, and reason for return. DISown is not responsible for return shipping costs, and a $10 re-stocking fee will be charged.
Return Policy Requirements
We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item—including belts, shoe boxes, eyewear cases, authenticity cards, and dust bags—must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.
Exchange Policy
All full price items are eligible for a one time exchange.
Will I be charged shipping for a return?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, DISown is not responsible for the package if it is lost or otherwise not received.
Returns for International Orders
We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US.
FINAL SALE
All sales final on markdowns, phone orders, special orders, pre-orders, international orders (outside the US), intimates, swimwear, soap, paintings and any items marked final sale.
Exchange Policy
All full price items are eligible for a one time exchange.
Will I be charged shipping for a return?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, DISown is not responsible for the package if it is lost or otherwise not received.
Returns for International Orders
We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US.
FINAL SALE
All sales final on markdowns, phone orders, special orders, pre-orders, international orders (outside the US), intimates, swimwear, soap, paintings and any items marked final sale.
DISOWN PRE-ORDERS
What is a pre-order?
When you pre-order with DISown, you are pledging to purchase merchandise that is yet-to-arrive in stores. In this way, you are securing yourself a desirable item in advance. For more information, please see our Payment Policy below.
When will my card be charged?
You will be charged in full at checkout.
How soon will I get my item?
Pre-order items are shipped the Friday after they arrive at DISown. An item’s estimated delivery date is determined solely by the designer and their production schedule. (This date is indicated in each item’s product page.) Due to varying delivery dates, each item must be purchased separately, so as to allow for immediate shipment upon the individual item's arrival. Please note that pre-orders are shipped on a first-come, first-served basis.
Payment Policy
DISown requires that you provide all necessary credit card information and authorization at the time merchandise is pre-ordered. Your order will be processed in a number of business days. and you will be charged in full (including shipping fees and any applicable taxes). Products will ship as soon as indicated on the product page.
International Pre-Orders
With international pre-orders, your package is subject to assessment of duties and taxes imposed by your country's government. This amount will be billed to you by our international courier, FedEx. Opening Ceremony Online is not responsible for payment of these duties and/or taxes.
Cancellation Policy
Cancellation of Pre-Order by the Customer
Should you choose to cancel your pre-order at any point in the process, there will be a non-negotiable 30% re-stocking fee. Because DISown commits to purchasing all pre-ordered items from the manufacturer, we cannot cancel the order.
Cancellation of Pre-Order by DISown
DISown is committed to exhausting all efforts to fulfill your pre-order. However, delays, price differences, and cancellations may and do occur for reasons beyond our control. Therefore, we reserve the right to cancel any orders for any reason at any time. If such an instance occurs, we will immediately notify you by e-mail; however, we are not obligated to obtain permission or acknowledgement prior to cancellation.
Last updated July 22, 2014
What is a pre-order?
When you pre-order with DISown, you are pledging to purchase merchandise that is yet-to-arrive in stores. In this way, you are securing yourself a desirable item in advance. For more information, please see our Payment Policy below.
When will my card be charged?
You will be charged in full at checkout.
How soon will I get my item?
Pre-order items are shipped the Friday after they arrive at DISown. An item’s estimated delivery date is determined solely by the designer and their production schedule. (This date is indicated in each item’s product page.) Due to varying delivery dates, each item must be purchased separately, so as to allow for immediate shipment upon the individual item's arrival. Please note that pre-orders are shipped on a first-come, first-served basis.
Payment Policy
DISown requires that you provide all necessary credit card information and authorization at the time merchandise is pre-ordered. Your order will be processed in a number of business days. and you will be charged in full (including shipping fees and any applicable taxes). Products will ship as soon as indicated on the product page.
International Pre-Orders
With international pre-orders, your package is subject to assessment of duties and taxes imposed by your country's government. This amount will be billed to you by our international courier, FedEx. Opening Ceremony Online is not responsible for payment of these duties and/or taxes.
Cancellation Policy
Cancellation of Pre-Order by the Customer
Should you choose to cancel your pre-order at any point in the process, there will be a non-negotiable 30% re-stocking fee. Because DISown commits to purchasing all pre-ordered items from the manufacturer, we cannot cancel the order.
Cancellation of Pre-Order by DISown
DISown is committed to exhausting all efforts to fulfill your pre-order. However, delays, price differences, and cancellations may and do occur for reasons beyond our control. Therefore, we reserve the right to cancel any orders for any reason at any time. If such an instance occurs, we will immediately notify you by e-mail; however, we are not obligated to obtain permission or acknowledgement prior to cancellation.
Last updated July 22, 2014